TRAINING, TESTING & SUPPORT

SUPPORT FOR THE WHOLE PROJECT LIFE-CYCLE

Our team is available to provide on-site support for new installations or to assist with issues in the field. We can even provide customized training programs to get your technicians up to speed on the latest satellite technologies.

We make sure that our team of dedicated, expert engineers has the experience and expertise to solve the technical challenges that arise. It’s all part of our ‘whole project life-cycle’ approach and it’s why we excel in delivering complex end-to-end solutions.

From our base in Churcham, near Gloucester, Wireless Innovation provides our global network of clients with support services that include:

Wireless Innovation delivers expert technical support to customers across the world. We strive to build a close understanding of our customers’ projects, their application and environment so that we can deliver prompt, informed advice when problems arrive.

All of our support engineers are based in our Head Office in Gloucestershire where we offer a comprehensive range of support services to keep our customer projects on track:

  • Telephone and Internet Support (8am GMT – 4pm PST)
  • ‘Live’ support facilities for operator training
  • Full testing on operational versions of all variants of the Company’s Satellite Hub and Remote Terminal units prior to project initiation
  • A full test and evaluation facility for the wireless products it supplies

Require assistance?

Should you require assistance please complete the form below and you will be contacted shortly.

Alternatively, email support@wi-ltd.net.

Please select the below Remote Support Icon, when advised by the Wireless Innovation Support team. This will allow the team to remotely connect to your computer and assist with any issues you maybe experiencing.

Team Viewer Remote Support Button

Technical Support

The Wireless Innovation technical team provides consultation, design and engineering to ensure a seamless project.

  • System design and specification
  • Evaluation and testing
  • Ongoing support and monitoring

FAQs

We’ve compiled a list of frequently asked questions to help our customers and improve our support process.

Contact Support

 

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